Client Success Agent

Belgrade, MT

Full Time

Entry Level

Dynojet Research is a leading provider of powersports performance technology, delivering innovative products and solutions for motorcycle, ATV, UTV, and other powersports enthusiasts. Our products help riders, dealers, technicians, and performance shops get more from their machines.

We are looking for a Client Success Agent to join our team in Belgrade, Montana. The Client Success Agent is responsible for providing an exceptional customer experience throughout the customer journey. This role will serve as a key point of contact for Dynojet customers, dealers, and powersports enthusiasts by answering questions, resolving issues, providing product guidance, and ensuring customers have a positive experience with Dynojet products and services.

This position is ideal for someone who enjoys working with customers, solving problems, learning technical products, and representing a performance-driven brand. A candidate who is personable, reliable, technically curious, and able to communicate effectively with customers through phone, email, and other support channels. Someone who has a passion for motorcycles, powersports, automotive performance, or related industries is highly desirable. Rate of pay is $20 - $25/per hour.

Key Responsibilities

Provide friendly, professional, and knowledgeable customer support via phone, email, and other communication channels.
Respond to customer questions regarding Dynojet products, applications, installation, functionality, and general product use.
Troubleshoot customer issues and identify appropriate solutions or next steps.
Assist customers with product selection and help determine the appropriate Dynojet solution for their application.
Support dealers and distributors with product questions, technical information, and customer-service needs.
Coordinate with Technical Support, Sales, Product Management, and other internal teams to resolve customer issues.
Document customer interactions, issues, and resolutions accurately in company systems.
Follow up with customers when necessary to ensure issues have been fully resolved.
Identify recurring customer issues and communicate trends or opportunities for improvement to management.
Help educate customers on Dynojet products, software, tuning solutions, and related technologies.
Maintain a strong working knowledge of current Dynojet products and services.
Support new product launches by learning product features and communicating benefits to customers.
Provide feedback from customers to help improve products, services, documentation, and overall customer experience.
Represent Dynojet professionally and positively in every customer interaction.

Qualifications

1+ years of customer service, client support, technical support, inside sales, or related experience.
Strong verbal and written communication skills.
Excellent problem-solving and critical-thinking abilities.
Comfortable working with computers, software, email, and customer-support systems.
Ability to learn technical products and communicate technical information in an easy-to-understand manner.
Strong attention to detail and organizational skills.
Ability to manage multiple customer requests while maintaining a high level of service.
Positive, team-oriented attitude.
Reliable and professional work ethic.

Preferred

Experience in the powersports, motorcycle, automotive, or performance industries.
Motorcycle, ATV, UTV, or automotive mechanical knowledge.
Experience with EFI, engine tuning, fuel systems, performance products, or diagnostic equipment.
Experience working with dealers, distributors, or retail customers.
Familiarity with Dynojet products or other powersports performance technology.
Experience with CRM systems navigation, specifically Hub Spot.

What Success Looks Like
A successful Client Success Agent will:

Create positive experiences for every customer interaction.
Resolve customer questions and problems efficiently.
Develop strong product knowledge and become a trusted resource for customers and dealers.
Build strong relationships with customers and internal teams.
Identify opportunities to improve the customer experience.
Help increase customer satisfaction, loyalty, and confidence in the Dynojet brand.

Skills & Attributes

Customer-focused
Technical curiosity
Strong communicator
Problem solver
Patient and personable
Detail oriented
Organized
Team player
Self-motivated
Adaptable
Passionate about powersports and performance

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(1) Any offer of employment is conditioned on my providing satisfactory proof of my identity and that I am legally authorized to work in the United States in accordance with federal law.

(2) I hereby certify that all of the information set forth in this application (including my resume) is true, complete, and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I agree that any omission, misrepresentation, falsification, or misstatement of information on this application or related documents may result in the rejection of this application or my immediate discharge if I am employed.

(3) I authorize any of the persons or organizations referenced in this application to provide Dynojet Research with any and all information that they may possess concerning my previous employment, or experience. I authorize Dynojet Research to request and receive such information. I hereby release Dynojet Research, my former employers, and all other listed references from any and all liability for damages that may result from requesting or furnishing this information.

(4)I understand and agree that, if I am offered a position, it will be offered on the condition that my employment shall be at-will, except as limited by applicable state law. This means that employment may be terminated with or without notice, and with or without cause, at any time by either the Employee or Dynojet Research. For positions subject to Montana law, this relationship is governed by the Montana Wrongful Discharge from Employment Act. No supervisor or representative of Dynojet Research has the authority to make any verbal or written agreement to the contrary, except through a formal written agreement signed by the CEO.*

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